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We Care Protocol
  • Date
    Date

    26thJan 2022

  • Local Time
    Local Time

    11:03AM

  • London

    5°C

Guest FeedbackWrite Your Feedback

We Welcome Your Comments

We want our guests to enjoy their stay with us and cherish their experiences in London. We want to sincerely thank you for giving us an opportunity to host you in this magical city. We will appreciate if you can take some time out of your schedule and complete the Guest Satisfaction Form as your feedback and inputs will surely help us in improving our services.

  • NOTE: * fields are mandatory fields
  • Title
  • First Name *
  • Last name *
  • Email ID*
  • Your Birthday
     
  • What was the purpose of your stay?
    Business   Leisure
  • How did you find out about the hotel?*
  • Others, Please specify
  • How many times a year do you stay in a hotel in London
    1-3    4-6    7-10    10+

  • Guest Services/ Staff

    • Excellent
    • Good
    • Fair
    • Poor
    • Not applicable
  • Reservation Process
  • Reception staff attitude
  • Overall staff friendliness & helpfulness
  • Quality concierge service
  • Friendliness/ helpfulness of doorman
  • Quality of room service
  • Quality of butler service

  • Room Facility

    • Excellent
    • Good
    • Fair
    • Poor
    • Not applicable
  • Decor
  • Cleanliness of guest room
  • Free broadband service
  • Interactive TV service
  • Room facilities

  • Restaurants & Bar

    • Excellent
    • Good
    • Fair
    • Poor
    • Not applicable
  • Choice and quality of breakfast
  • Staff friendliness
  • Standard of restaurant services
  • Quality range and variety of food
  • Quality range and variety of beverages

  • Spa & Wellness

    • Excellent
    • Good
    • Fair
    • Poor
    • Not applicable
  • Range of facilities
  • Cleanliness
  • Friendliness of staff

  • Hotel in General

    • Excellent
    • Good
    • Fair
    • Poor
    • Not applicable
  • Overall condition/ appearance of hotel
  • How well were your expectation exceeded?
  • Please let us know ways in which we can improve our services:
  • Comments

  • Your Next Visit

  • If you were in the area again, will you return to the hotel?
    •     Yes
    •     No
  • Are you a member of Premier Club Rewards?
    •     Yes
    •     No
  • Would you like to send Premier Club Rewards link to a friend?
  • Would you like to receive Free Stay Room Nights Offers.
    •     Yes
    •     No
  • Verification code*

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